Terms and Conditions

GUARANTEE

Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.

RESERVATIONS

Our reservationists are available by phone 7 days a week; 5 am to 10 pm. Call us (303) 532-4685. Toll-free 888-304-1860, or fax at 866-204-0884 or if you are local or calling internationally call us at +1 (303) 532-4685. If you would like to make a reservation outside of business hours, you can call and speak to our on-call service to leave a message to have us call you back or email us at contact@denverlimos.net Or online booking is available 24/7. A credit card is required to make a reservation.

CHANGES TO RESERVATIONS

We will do our best to accommodate changes to your travel plans. Changes to your pick up time, made within (12) hours of your reservation may result in a “short-notice” change fee of $25.00. In rare  circumstances we may be unable to accommodate your request due to availability, in that case you may keep the original reservation or cancel the reservation.

CANCELLATION POLICY – AIRPORT

Cancel at any time. However, cancellations made within 1-30 business days of your reservation may result in a “cancellation” fee equal to the full cost of the service price provided in your rental contract confirmation. By booking our service you agree to this cancellation policy. Exceptions are only made due to extreme weather conditions resulting in flight cancellations or the inability to traverse the roads.

CANCELLATION POLICY – NON AIRPORT

Cancel at any time. However, cancellations made within the vehicle’s cancellation window (listed below) are subject to the full cost of the rental minimum at the hourly service price provided in your rental contract confirmation. By booking our service you agree to this cancellation policy.

* For cancellations made within 1-30 days from the pickup date will accrue store credit for future service upon availability and at the market price.

* For cancellations outside the 30 days deposits are non-refundable.

* Covid related cancellations won’t be refunded but credited to a future reservations upon availability.

DEPOSITS

Credit Card Authorization Deposits are non-refundable and non-transferrable. A $ 300.00 deposit is required for all services except for Airport services and services in our Sedans and SUVs. Reserving our luxury Mini-Coach, or a full-sized Coach Bus requires a $500 deposit.

AIRPORT ARRIVALS

We monitor the flight information that you provide to us so please call us as soon as possible if there is a change in your airline or flight number. We automatically update your arrival time and will meet you when you arrive. call for driver meeting location

Denver Airport: 

Our drivers are held in a security zone until ten (10) minutes after your flight lands. They are then permitted to advance to the terminal where they are restricted to a ten (10) minute window to meet and load you into the vehicle. You should call your driver or our office when you are ready to meet your driver and we will

NO SHOW POLICY

Airport:

If you fail to show up at the scheduled pickup time and/or location for the arriving flight information you provided to us and there has not been any contact with Limos of Denver after 45 minutes for domestic flights or 60 minutes for international flights you will be considered a  “No Show” and will be charged 100% of the reservation contract total. If you can’t locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.

Non-Airport:

If you fail to show up at the scheduled pickup time and/or location, and there has not been any contact with Limos Of Denver after 30 minutes, you will be charged 100% of the reservation contract total. If you can’t locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.

EARLY MORNING/LATE NIGHT CHARGES

We charge an additional $30 fee per half hour before 5:00 am and after 12:00 am. This fee is included in the calculation of the driver’s wages . If you require service in the early morning or late at night, be sure to ask your reservationist what additional fees may apply.

ADDITIONAL CHARGES

We charge an additional $75.00 fuel charge and 3.5% administrative STC  (Standard Transportation Charge) Fee on all reservations. Extra Stops are also subject to an additional fee. Be sure to include all details of your trip when making your reservation so we can provide an All-Inclusive quote that will include all fees, charges, and tip for your trip.  If you make any changes to your original reservation, you will be provided with an updated quote based on your new reservation.

DAMAGE

Customers will be held liable for any damage that they or any member in their party cause to our vehicle. A Cleaning Surcharge of $300.00 – $1000.00 will be charged if there is smoking, spilled liquids, or excessive trash left in the limousine. A Sanitization Fee of $500 will be applied if someone is sick in the vehicle.

ALCOHOL / SMOKING

Alcohol Consumption is permitted if all members of the party are over the legal use age (21). Smoking/ Vaping is not allowed. Drug use is prohibited by law. The driver has the right to terminate service immediately without refund if there is a violation or blatant indiscretion by any member of the party.

LIABILITY:

No FireArms allowed in any of Limos Of Denver Vehicle at Any Time.

Limos Of Denver is not responsible for passenger expenses in the event of a mechanical failure. We are responsible for delays due to unforeseen circumstances in traffic or weather. Limousines are not responsible for items left  in our vehicles. We ask you to please check the vehicle before you leave  the vehicle. If something is found, it is entered into our Lost & Found box in our secure office until it is claimed.

PRIVACY POLICY

Limos Of Denver respects individual privacy and is committed to protecting and ensuring that your personal information is handled in a safe and responsible manner. The following describes the type of  information we collect when you visit our site and how we use that  information.

WHAT INFORMATION DO WE COLLECT?

In order to use certain services we provide on our site, you will need to register with us or fill out a form. When you register or fill out a form, we will gather such information as your name, phone numbers, mailing, and email address. If you make a reservation, we will also ask you for your credit card information to process payment. This information will not be used for any other purpose than processing and/or referencing your reservation and will not be shared with anyone outside of Limos Of Denver.

WHAT WE DO WITH INFORMATION WE COLLECT?

Personal data is collected to facilitate the online booking process as well as to ensure efficient processes each time a customer logs on. Information such as name, addresses, phone numbers, email address, and credit card data are stored so that you will not have to re-enter the data again. We do not sell, rent, or disclose any of your personal identifying information to third parties.

SECURITY OF YOUR PERSONAL INFORMATION

Limos Of Denver secures your personal information from unauthorized access, use, or disclosure. Your information is secured on computer servers in a controlled, secured environment, protected from any unauthorized access or use. When personal information (such as a credit card number) is transmitted, it is protected through the use of encryption, such as a Secure Socket Layer (SSL) protocol.

CHANGES TO THIS POLICY

Limos Of Denver is always improving and updating our website. As a result, our policies will continue to evolve. As we implement new technology and provide new services, we will update our Privacy Policy. We encourage you to refer to this page on an ongoing basis for our most current policy and practices.

Breach Of Contract and Attorneys Fees

If the customer shall breach this contract, the vendor shall be entitled to terminate service under this agreement immediately and be entitled to his attorneys fees, the cost of collection and costs incurred in any lawsuits arising out of or in connection with said breach.

Severability

If Any provision of this contract is deemed void or unenforceable , the remaining provision shall remain in full force and effect.

Jurisdiction

The parties agree that all the terms and conditions stated herein shall be construed under the law of the state of Colorado and any action or proceeding brought in connection with the arising out of this contract shall be within the jurisdiction of the state of Colorado county or district courts.

CONTACT INFORMATION

Limos Of Denver welcomes your comments regarding this Statement of Privacy. If you feel that we are not abiding by this policy, contact us immediately via telephone at (303) 532-4685 or via email at contact@denverlimos.net.

DBA: Limos Of Denver